At Royal Vision Gifts Trading L.L.C, we strive to ensure every order meets the highest standards of quality and presentation. If there is an issue with your order, we are happy to assist you in accordance with the policy below.

Exchange Eligibility

We accept exchanges within 7 days of receiving your order.
Exchanges are only accepted in cases where an item is:

  • Damaged
  • Faulty
  • Or incorrectly fulfilled

To qualify for an exchange, all items must be returned within 7 days under the following conditions:

  • Items must be unused, unworn, unwashed, and unaltered
  • Items must be in original, sellable condition
  • Items must be returned in their original packaging, box, dust cover, or container
  • All labels, tags, seals, and protective packaging must be intact

Beauty, Skincare & Perfumes

For hygiene and safety reasons:

Beauty products, skincare, makeup, and perfumes are not eligible for exchange once opened, used, or unsealed.

Exchanges will only be accepted if the item was:

  • Delivered damaged
  • Leaking
  • Or incorrectly fulfilled

Items must be returned unused, unopened, and in their original sealed packaging.

Jewellery & Accessories

Jewellery and accessories are only eligible for exchange if they are:

  • Defective
  • Or incorrectly delivered

Items must be returned unused, unworn, and in original packaging.
For hygiene reasons, earrings and pierced jewellery are non-exchangeable unless defective.

Sale Items

All sale, discounted, or promotional items are final sale and cannot be exchanged or returned.

Damaged or Incorrect Orders

If your item is damaged, faulty, or incorrect, you must contact us within 48 hours of delivery with photos and your order number.

📧 royalvision19@gmail.com
📱 +971 54 252 6941 (WhatsApp)

Exchange Process

Once we receive and inspect the returned item, our team will contact you to confirm approval and arrange the exchange.

Customers are responsible for return shipping costs unless the item was defective or incorrectly fulfilled.

Important Notes

Store credit can be used toward any Royal Vision purchase online or in-store.

No cash or card refunds are issued under any circumstances.

If your requested exchange item is unavailable, you will receive store credit valid for 3 months.